How To Generate Sales Through Social Media By Increasing Customer Trust
If I were to ask you, “What’s your social media purpose?” Would you have an answer? If you did have an answer, I’m sure you do, would your entire organization be able to recite the same response? In...
View ArticleGary Vaynerchuk Video Series
If you follow me on Linkedin, Twitter or Facebook you know I’m a HUGE Gary Vaynerchuk fan. He’s extremely passionate and he’s way ahead of the curve when it comes to business. @askgerber put together...
View ArticleCustomer Experience Isn’t Sexy (Or Is It?)
Customer experience isn’t sexy (or is it?) As business leaders we are faced with many options to grow our business. What are our options? We can invest in a PR campaign which will increase our brand...
View ArticleAndrew Mason Lost Focus Of Groupon’s Customer Experience And It Cost Him His Job
Andrew Mason (Co-founder, CEO – Groupon) is out. No shock there. Groupon has been struggling, I don’t need to point that out. But, what has caused Groupon’s dismal performance? Answer: they neglected...
View ArticleCustomer Experience Is Not The Future Of Marketing: It’s The Past, Present...
Customer experience is everything and always has been! Why do we recommend anything to anyone? We only passionately recommend when we experience amazing, memorable customer service. Sure, we might...
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